Fitness Centre Membership Services changes

MSAC would like to inform members and patrons that from Monday 11th June, works will commence in the Fitness Centre to replace the Membership Services desk and remove the turnstiles. At the same time, swipe card access will be placed on the automatic double door entry and aquatic arena stairwell.

Why are we making these changes?

The Membership Services staff currently stationed at the Fitness Centre entry desk will be relocated downstairs to create a centralised Membership Services Hub for all Flexi and Platinum membership enquiries.

The removal of the turnstiles and addition of swipe access points on the doors will create greater ease of access to the Fitness Centre.  Swipe access will remain on the changeroom entries.

What else is happening in the Fitness Centre?

In the next week you will see:

•     Upgraded Group Fitness Sound System to improve the quality of group fitness classes
•     New and improved lockers in the changerooms

Beginning 11th of June:

•    Removal of turnstiles
•    A new desk
•    New carpet
•    Swipe access on the entry doors
•    New lockers in the gym changerooms

Additional Services and Information

• Centralising Membership Services on the ground floor will allow members greater access to information, programs and services across MSAC and the entire Melbourne Sports Hub.

• Additional fitness qualified staff will now be available during peak times to assist with enquiries and support members with their health and wellness programs. These staff members can assist with program enquiries, fitness assessment bookings, training advice, equipment questions, group fitness tickets etc.

• Small Group Exercise classes will also be introduced utilising the extra gym floor staff members as an instructor. Enquire with gym staff for more information.

Will the works affect Group Fitness Classes?
No. All Group Fitness Classes will operate as per normal.

Will the access points change?
No. You will just need your valid membership card to swipe in each time you visit.

What if I don’t have my membership card when I visit?
A temporary membership card will be made available with a deposit from the ground level Membership Services team.

Where can I book a ticket for group fitness classes?
Group Fitness classes can be booked with either the Membership Services staff located at the ground floor entry or the front service desk in the Fitness Centre.

Where do I go for membership enquiries?
All membership or fitness related enquiries can be answered by staff in the Fitness Centre or Wellness Zone. There will be additional staff and services now available for Health & Wellness or Platinum membership enquiries at the ground floor Membership Services desk.

What if I want to use the spa, sauna or go for a swim and can’t carry my membership card with me? How will I access the Fitness Centre?

Wristbands to use the spa and sauna will be available in the Fitness Centre. Your membership card can be left behind the desk next to the locker bank on the ground floor (Indoor swimming pool). Please see staff if you require any assistance.

If you have any further questions relating to this information please don’t hesitate to contact the team in Health & Wellness  on 03 9926 1609.

All up-to-date group fitness timetable, information and alerts are available at www.msac.com.au or via our MSACMobile site (m.msac.com.au)